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How do I return an item? Return and Exchange Policy We offer a 30 Money Back Guarantee. Please email Return@shopkawaii.com within 30 days of receiving your package. Please include your order #, and the product code of the item you will like to return. Return merchandise with RMA number to: Kawaii Gifts RMA# xxxx 5413-B Walnut St. Pittsburgh, PA 15232 There is a 15% restocking fee on returns. Shipping and handling is non-refundable. Promotions, including free shipping offer, may be nullified by the return, and we reserve the right for reimbursement of any nullified promotions. Non-authorized returns forfeit all claims. Items with tags removed or in otherwise conditions unsuitable for resale may be rejected for returns. |