Introducing New Shipping Options! 

FREE Shipping on $100 orders to US destinations.

NEW! Fare Saver Small Envelope is only $4 for all 48 states, Alaska, Hawaii, Puerto Rico, and Guam. 

Small Parcel starts at $5.50 (varies by weight & region).  

NEW! Super Shipper with unlimited weight starts at $7 (varies by region).

For more information, Click here.

For our registered guest, please use our Customer Service Center regarding your order (please include your order #), return (please also include your order #), product questions (please include product code or description), general support, order payment, and sold-out & replacement inquiry.

If you are not a register guest yet, please click here to send us a message!

Kawaii Gifts
5413-B Walnut St, Shadyside, Pittsburgh, PA 15232
(412) 687-2480

Mon - Sat   11 - 7
Sun   11 - 5


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We are located at the outdoor shopping district of Shadyside, across from Shadyside Market, between Caesar's Designs and E. B. Pepper.

Parking:  Free 2-hour parking in the neighborhood.  Street meter parking.  Parking garage on Bellefonte Street.

Order Status
How much do you charge for shipping and handling?
Has my order shipped? How do I track my order?
What if an item is sold-out or out-of-stock?
When will my package arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
US Shipping
Undeliverable Packages
What's the best shipping option for me?
When will my package arrive?
International Shipping
When will my package arrive?
Do you ship to my country?
Privacy Policy
What is the return policy?
I received the wrong product. I did not receive all the items in my order.
Pricing and Billing
What is the currency you use?
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
2015 Conventions Schedule
How do I get to your physical stores?
How do I contact you?