Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Refund/Exchange Policy

We offer a 30 Money Back Guarantee. Please email return@shopkawaii.com, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

Return merchandise with RMA number to:

Kawaii Gifts

RMA # xxx

5413-B Walnut St, Pittsburgh, PA 15232

There is a 15% restocking fee.  Unauthorized return forfeit the claim.  Shipping and Handling is non-refundable.  Promotional discounts (including free shipping) may be nullified depends on the portion of the returned merchandise.

Out of Stock/Sold Out Policy

If case if a sold-out item being 50% or higher of the order total, we will notify you if the item you either by email or on the phone number you provided us.  If we do not hear from you in 3 days, we will process and ship the rest of your order. 

If the sold-out item is less than 50% of the order total, we reserve the right to process and ship the rest of the order without further notification.  Your credit card will not be charged for any out-of-stock item.  If you used PayPal or other payment method, you will be refunded for the out-of-stock item.

Order Processing & Shipment Transit Time

After you pay for your order, please allow an average of 1-3 business days for order processing. You will receive an email when your order has been processed. Please allow additional transit days as indicated for the perspective package carriers to deliver your package.  When calculating transit days, please note USPS does not deliver on Sundays and official holidays.  FedEx and UPS does not deliver on Sundays and/or Saturdays (UPS), and official holidays. 

Packages originate from Pittsburgh, PA 15642.  The distance of the delivery destination, and the type of delivery service selected determine the transit time.

  • Standard and Free shipping: 2-12 transit days average. Most packages will be shipped via US postal service with delivery confirmation service from Pittsburgh, PA 15642.  Destinations outside the continental USA, such as Alaska and Hawaii, may take up to 12 days or longer.
  • USPS Priority Mail with delivery confirmation service: 2-3 transit days average.
  • USPS Express Mail with package tracking service: 1 transit day.
  • Ground Shipping with package tracking service: 1 to 4 transit days.  We ship using FedEx and UPS from Pittsburgh, PA 15642.  Generally, east coast destinations is 1 to 3 days, and west coast is 4 business days.  To obtain detailed transit time, please see FedEx and UPS websites.  Ground shipping is not available for Alaska, Hawaii, or other terrortories outside the 48 continental states.  No PO Box for ground shipping options.

International order please allow 3 to 5 business days for order processing. International orders are subject to customs inspections of the destination country, this may result in customs fees and additional transit time.  You are responsible for customs fees and tariffs.  We do not know the rules and regulations of your country.

  • USPS International Priority Mail with delivery confirmation service: 6-10 transit days average.
  • USPS International Express Mail (EMS) with package tracking service: 4-6 transit days average.
  • USPS Airmail: 10-30 transit days average.  We do NOT recommend this shipping option because there is no package delivery confirmation or tracking service.  Lost insurance up to $50 is included.  Lost package must be filed between 60 and 90 days after the package was dispatched.  Please email customerservice@shopkawaii.com for assistance.  Packages reported after 90 days forfeit all claims.
Undeliverable Packages
Please make sure to enter the shipping address completely and accurately, including any apartment or unit number.  If the package is undeliverable due to incomplete shipping address, it is the responsibility of the party that entered the incorrect or incomplete shipping information.  If the package is returned to us, we can re-send the package again if the responsible party agrees to pay for any additional shipping and handling cost. 
If the package is at the post-office unclaimed by the receiver, the package may also be deemed "undeliverable" by the post-office and returned to us.  In that case, the receiver will be responsible for the additional shipping and handling cost for re-sending the package again.
If any unclaimed or undeliverable packages were returned to us and they remain unclaimed for more than 30 days, the undeliverable package will be treated as a returned merchandise.  There is a 15% restocking fee, and any promotional discounts (including free shipping) will be nullified at the time of return, and it will be charged at the time of return.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Kawaii Gifts. The collective work includes works that are licensed to Kawaii Gifts. Copyright 2003, Kawaii Gifts ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Kawaii Gifts or purchasing Kawaii Gifts products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Kawaii Gifts or to purchase Kawaii Gifts products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Kawaii Gifts. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Kawaii Gifts used in the site are trademarks or registered trademarks of Kawaii Gifts

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Kawaii Gifts disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Kawaii Gifts does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Kawaii Gifts does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Kawaii Gifts shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Kawaii Gifts has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Kawaii Gifts product is mistakenly listed at an incorrect price, Kawaii Gifts reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Kawaii Gifts reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kawaii Gifts shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Kawaii Gifts without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Kawaii Gifts may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Kawaii Gifts.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Kawaii Gifts products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Kawaii Gifts products) must be commenced within one (1) year after the claim or cause of action arises. Kawaii Gifts's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Kawaii Gifts may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Kawaii Gifts or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Kawaii Gifts does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Kawaii Gifts is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Kawaii Gifts reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Kawaii Gifts in its sole discretion.

You agree to indemnify, defend, and hold harmless Kawaii Gifts, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Kawaii Gifts may link to sites operated by third parties. However, even if the third party is affiliated with Kawaii Gifts, Kawaii Gifts has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Kawaii Gifts. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Kawaii Gifts seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).